Privacy Policy – Flower Handicrafts

Flower Handicrafts (“we,” “our,” or “us”), based in Mysore, Karnataka, is committed to safeguarding the privacy of visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

We collect personal details — such as your Name, Email Address, Phone Number, and Design References — only when you contact us or place a bespoke order request. We do not require account creation. The information we collect is used solely to respond to inquiries, process orders, and maintain communication. We retain this data only as long as necessary to fulfil these purposes, after which it is securely deleted.

We may use third-party services, including Google Analytics, to improve our website and understand visitor trends. These services may collect non-identifiable technical data such as IP addresses, browser type, and pages visited.

We will not Sell, Rent, or share your Personal Information with third parties, except as required by law or for secure payment processing via bank transfer. While we take reasonable measures to protect your data, no online transmission can be guaranteed completely secure.

By using our website or contacting us, you agree to this Privacy Policy. We may update it from time to time, and any changes will be posted on this page. For questions or requests regarding your personal data, please email us at art@flowerhandicrafts.com

At Flower Handicrafts, every wooden wall art piece is handcrafted with care. This Refund & Return Policy explains how we handle returns, refunds and damage claims for all orders shipped across India and worldwide.

1. Made-to-Order Items – All our products are custom-made or handcrafted to order. Because of this, we do not accept returns or cancellations once production begins. Please review all details carefully before placing your order. This ensures transparency and protects both you and our artisans.

2. Damaged or Defective Items – If your order arrives damaged, please contact us immediately via email or WhatsApp with photographs. Claims must be raised within 24 hours of delivery. After this period, we assume the item has been received in good condition and the refund policy no longer applies

3. Resolution Process – Once we verify the damage, we’ll coordinate with the courier and work toward an appropriate resolution. Depending on the situation, we may offer:
•Repair or replacement (if feasible)
•Partial refund or credit note (if repair is not possible)
 

4. Refund Timelines – Any approved refunds will be processed to your original payment method. Please allow 7–10 business days for the refund to reflect, depending on your bank or payment gateway.

5. Non-Refundable Charges – Shipping fees, customs duties, and taxes paid to third-party couriers are non-refundable under our returns & refunds policy.

6. Contact Information – For returns or refund queries, please contact us at art@flowerhandicrafts.com